Terms and conditions

! The prices of the Experiences are intended for the number of people indicated in the schedule and the offer is proposed only to over-18.

The services included in the single Experience are indicated in the relative schedule. Anything that is not expressly indicated in the schedule is not included in the Experience.

Purchased Experiences can be used at any time of the year (subject to availability and specifications already indicated in the schedule) and with your Excellent Assistant at the time of booking you will be shown any price increases to be paid.

Excellent Ambassador provides the customer the possibility to "change" or "cancel the reservation" (in this case, in return it will be provided a Voucher that will be valid for 12 months from the issue); This option is valid according to the booking date and the expected travel dates within 7 days from the departure date.

In case of difference in price compared to the original booking, any incremental differences will be paid by the customer at the time of the new booking; otherwise, in case of any debts, they will be refunded with a Voucher (which will always be valid for 12 months from the issue) .

Prices shown are always excluded of tourist tax, luxury tax and any other local taxes to be paid locally.

By purchasing a Gift Card remember to tell your Excellent Assitant the name of the holder of the gift.

After purchasing a Gift Card or an Experience, you will receive a Voucher in PDF format at the email address indicated at the time of purchase within 72 hours of confirmation of payment. Please note that vouchers are valid for 12 months from the date of issue.

Reward: by participating in the Crowdfunding Reward 2021, the customer is entitled to an extra bonus of 10% of the value of the amount purchased that you can use to purchase additional services within the next 12 months. The customer that will pay for an amount greater than or equal to € 5,000.00, the “EA Platinum Card” valued € 1.000,00 will be provided free of charge (for the year 2021).

Insurance: it’s never included.

We recommend to purchase separately a 'travel insurance, ask the Excellent Assistant for a quote

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